General Information

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 FAQ (Frequently Asked Questions)

Q: Where are you located?
A: Our showroom is located at 4030 International Blvd, Oakland, CA 94619.

Q: What are your store hours?
A: We are open:

  • Monday – Saturday: 10:00 AM – 7:00 PM

  • Sunday: 12:00 PM – 5:00 PM

Q: Do you offer delivery services?
A: Yes, we offer local delivery within the Bay Area for an additional fee. Delivery fees depend on distance, product size, and order total.

Q: Do you ship outside of the Bay Area?
A: Yes, we can arrange nationwide shipping upon request. Shipping costs will vary based on your location and the size of your order.

Q: Can I return or exchange an item?
A: All sales are final unless defective. If an item arrives damaged or defective, you must notify us within 48 hours of delivery for resolution.

Q: Do you sell custom furniture?
A: Yes, we offer custom and special-order items. Please note that all custom orders are non-refundable and non-cancellable once placed.

Q: How can I contact you?
A: You can reach us via phone, email, or through our [Contact Page].

 Terms & Conditions

1. General Policy

By purchasing from International Design Furniture, you agree to the following terms and conditions.

2. Sales Policy

  • All sales are final unless defective.

  • Customers are responsible for confirming measurements, colors, and specifications before purchase.

  • We are not responsible for items that do not fit through doors, hallways, or staircases.

3. Payment

  • Full payment is required at the time of purchase.

  • We accept cash, credit cards, and other approved payment methods.

  • All custom and special orders require a deposit or full prepayment.

4. Delivery & Shipping

  • Delivery dates are estimates and not guaranteed. Delays may occur due to circumstances beyond our control.

  • Customers must inspect all items at the time of delivery. Any defects or damages must be reported immediately to the driver or our store.

  • Once items are signed for and accepted, they are considered delivered in good condition.

5. Warranty & Liability

  • Manufacturer warranties may apply where available.

  • We are not responsible for damages caused by misuse, accidents, or improper assembly after delivery.

 Privacy Policy

  • We respect your privacy. Any personal information (name, address, phone, email) collected during your purchase will only be used to process your order and arrange delivery.

  • We do not sell, trade, or rent customer information to third parties.

  • Payment details are securely processed through trusted payment providers and are not stored on our servers.

  • By using our website or purchasing from our store, you consent to this Privacy Policy.

 Shipping & Delivery Policy

Local Delivery

  • Local delivery is available within the Bay Area for an additional fee.

  • Delivery appointments will be scheduled in advance.

  • Customers must ensure clear access for delivery (doorways, hallways, elevators).

Nationwide Shipping

  • We offer shipping to locations outside the Bay Area through third-party carriers.

  • Shipping costs vary based on distance, carrier, and size of order.

  • Nationwide shipping will be available in the near future. We appreciate your patience and will provide further updates as we finalize the details.

Delivery Inspection

  • Customers must inspect items at the time of delivery.

  • If an item is damaged or defective, it must be reported within 48 hours of delivery.

  • If no claim is made within that time, items are considered accepted in good condition.

 Refund & Return Policy

All Sales Final

  • All sales are final. Once an order has been placed and delivered, we cannot accept cancellations, returns, or exchanges.

Exceptions – Defective or Damaged Items

  • If your furniture is defective or damaged upon delivery, you must notify us within 48 hours.

  • We will review the claim and, at our discretion, offer one of the following:

    • Repair of the item

    • Replacement with the same or similar item

    • Store credit (if repair or replacement is not possible)

Non-Defective Items

  • Non-defective items cannot be returned, exchanged, or refunded under any circumstances.

Custom Orders

  • All custom and special-order items are non-refundable and non-cancellable once placed.